Refund Policy
Welcome to Copy Design
Thank you for choosing Copy Design. This Return Policy outlines our terms regarding returns, exchanges, and refunds for digital products and services purchased from our website (https://www.copydesign.co).
1.
Overview
1.1
Due to the digital nature of our products—including design assets, templates, and related digital downloads—all sales are final. We strive to ensure that our products meet high quality standards. However, if you experience issues with a purchase, please review the guidelines below for assistance.
2.
Eligibility for Returns
2.1
Defective or Erroneous Products
If you receive a digital product that is defective, corrupted, or not as described, you must notify us within 7 days of your purchase. In such cases, we may, at our sole discretion, offer a replacement, a corrected file, or store credit equivalent to the purchase price.
2.2
Non-Refundable Purchases
All other digital products, downloads, and subscription-based services are considered non-refundable. Once you have gained access to and downloaded our products, we are unable to offer a refund.
2.3
Communications
With your consent, we may use your email address to send account-related updates, service notifications, and marketing communications. You can opt out of marketing emails at any time.
3.
How to Request a Return or Refund
3.1
To request a return or refund for a defective product, please follow these steps:
Contact Us: Send an email to support@copydesign.co with your order details, a description of the issue, and any relevant screenshots or error messages.
Review Period: Our support team will review your request and respond within 3-5 business days.
Resolution: If your claim is approved (based on a demonstrated defect or error on our part), we will provide instructions for accessing a replacement file or offer store credit. Please note that if the issue is resolved by providing a replacement, no monetary refund will be issued.
4.
Important Considerations
4.1
Digital Nature of Products
Because our products are digital, once delivered, they cannot be returned or physically exchanged.
4.2
Finality of Sales
By completing a purchase on Copy Design, you acknowledge that all sales are final except in cases where a defect is clearly demonstrated.
4.3
Customer Responsibility
Please ensure that you verify the compatibility of our digital products with your software and systems before completing a purchase. We are not liable for issues arising from incompatibility on your end.
5.
Contact Information
5.1
If you have any questions or require further assistance regarding our Return Policy, please contact us at:
Email: support@copydesign.co
Location: Based in Mumbai, India
